Frequently Asked Questions
Last updated: August 2026
How do I place an order?
Browse our collections and add items to your bag. At checkout, enter your delivery details and complete payment securely via Paystack. You will receive a confirmation email within minutes of placing your order.
What payment methods do you accept?
We accept all major debit and credit cards, bank transfers, and USSD payments via Paystack. Prices are displayed in NGN; converted estimates are shown for reference only.
Can I customise a gift collection?
Yes. For bespoke curation — personal objects, wedding gifting, or corporate collections — contact us at hello@1962house.com with your brief and budget. Our curation team will respond within 48 hours.
How long does delivery take?
Standard delivery within Nigeria takes 3–5 business days. Express delivery (Lagos only) is 1–2 business days. International orders arrive within 7–14 business days depending on destination and customs.
What is your returns policy?
We accept returns within 14 days of receipt for items in unused, original condition. Contact hello@1962house.com with your order reference to begin the process. See our Delivery & Returns page for full details.
How do I enquire about 1962 Spaces or Hospitality?
Use the enquiry form on the Spaces or Hospitality pages, or email us directly at hello@1962house.com. Our team will be in touch within two business days to discuss your project.